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Privacy Policy

Effective Date: 28 March 2026
Excello Business Consultancy FZE (“Company”, “we”, “our”, or “us”) processes personal data in compliance with Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable UAE regulations.
This policy defines how personal data is collected, processed, stored, and protected.

1. Data Controller

Excello Business Consultancy FZE is the Data Controller responsible for processing personal data.

Contact Details:
Email: jacob@excelloconsultancy.com
Phone: +971504138437
Address:
Po Box No: 932
Office-C1-1F-SF0703,
Ajman Free Zone, U.A.E

2. Data Protection Responsibility

A designated Data Protection Responsible Person oversees compliance, data handling practices, and user requests.

For all data-related matters, contact: jacob@excelloconsultancy.com

3. Categories of Personal Data

We collect and process:

  • Identity Data: Name, designation, company name

  • Contact Data: Email, phone number

  • Business Data: Project requirements, organization details

  • Technical Data: IP address, browser, device type

  • Usage Data: Website interaction, session data

4. Methods of Data Collection

Data is collected via:

  • Website forms (contact, enquiry, subscription)

  • Direct communication (email, calls, meetings)

  • Automated technologies (cookies, analytics tools)

5. Lawful Basis and Purpose of Processing

Processing Activity                              Purpose                                                    Legal Basis

Enquiry forms                                        Respond to requests                              Consent

Consultancy delivery                            Service execution                                    Contractual necessity

Client communication                          Relationship management                    Legitimate interest

Website analytics                                  Performance optimization                    Consent

Regulatory compliance                         Legal obligations                                    Legal requirement

Processing Activity

Enquiry forms
Consultancy delivery
Client communication
Website analytics
Regulatory compliance

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Purpose

Respond to requests

Service execution

Relationship management

Performance optimization

Legal obligations

​

Legal Basis

Consent

Contractual necessity

Legitimate interest

Consent

Legal requirement

6. Consent Mechanism

Where processing is based on consent:

  • Consent is obtained through explicit opt-in mechanisms (e.g., checkbox before submission)

  • Consent records are securely stored

  • Users may withdraw consent at any time by contacting us

Withdrawal does not affect prior lawful processing.

7. Cookies and Tracking Technologies

We use cookies and tracking tools to improve functionality and analyze usage.

Cookie categories include:

  • Essential cookies (site functionality)

  • Analytics cookies (traffic insights)

  • Performance cookies

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Users are presented with a cookie consent banner allowing:

  • Accept all cookies

  • Reject non-essential cookies

  • Customize preferences

Users may modify preferences at any time via browser settings or cookie controls.

8. Data Sharing and Processors

We may share personal data with:

  • IT and hosting providers

  • CRM and communication platforms

  • Analytics providers

​

All third parties act as data processors under contractual obligations ensuring:

  • Confidentiality

  • Security compliance

  • No unauthorized use of data

We do not sell personal data.

9. International Data Transfers

Where data is transferred outside the UAE, we ensure:

  • Adequate data protection standards

  • Contractual safeguards with recipients

  • Compliance with PDPL cross-border transfer requirements

10. Data Retention

Data is retained only for as long as necessary:

  • Enquiry data: up to 12 months

  • Client data: duration of engagement + legal retention period

  • Analytics data: as per tool configuration

Data is securely deleted or anonymized after retention periods expire.

11. Data Security Measures

We implement:

  • Access control systems

  • Encrypted communication (SSL)

  • Secure data storage environments

  • Regular system monitoring

12. Personal Data Breach Protocol

In the event of a personal data breach:

  • We assess risk and impact immediately

  • Notify relevant UAE authorities where required

  • Inform affected individuals if there is a high risk to their rights

13. Data Subject Rights

Under UAE PDPL, individuals have the right to:

  • Access personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent

  • Request data transfer (where applicable)

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Response Time:
All requests are processed within 30 days, subject to legal requirements.

Requests can be submitted via: jacob@excelloconsultancy.com

14. Children’s Data

Our services are not directed toward individuals under the age of 18.

We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

15. Third-Party Links

Our website may contain links to external websites. We are not responsible for their data handling practices.

16. Policy Updates

This Privacy Policy may be updated periodically to reflect legal or operational changes. Updates will be published on this page with a revised effective date.

17. Contact for Complaints or Requests

For privacy-related concerns or complaints:

Excello Business Consultancy FZE
Email: jacob@excelloconsultancy.com
Phone: +971504138437

If unresolved, users may escalate concerns to the UAE Data Office in accordance with PDPL.

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