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Terms & Conditions

Effective Date: 28 March 2026

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Excello Business Consultancy FZE (“Company”, “we”, “our”, or “us”). By accessing or using our website or services, you agree to be legally bound by these Terms in accordance with applicable laws of the United Arab Emirates.

1. Company Information

Excello Business Consultancy FZE
Ajman Free Zone, United Arab Emirates
Email: jacob@excelloconsultancy.com
Phone: +971504138437

2. Scope of Services

The Company provides professional consulting services including, but not limited to:

  • Business Excellence consulting (EFQM frameworks)

  • ISO standards implementation and certification support

  • Risk management and business continuity consulting

  • Training, workshops, audits, and documentation development

All services are advisory in nature and subject to formal agreements where applicable.

3. Use of Website

By using this website, you agree:

  • Not to use the website for unlawful or fraudulent purposes

  • Not to attempt unauthorized access to systems or data

  • Not to disrupt website functionality or security

  • To provide accurate and complete information when submitting forms

We reserve the right to restrict or terminate access for violations.

4. Intellectual Property

All content on this website, including text, frameworks, methodologies, branding, and materials, is the intellectual property of Excello Business Consultancy FZE unless otherwise stated.

  • Content may not be copied, reproduced, or distributed without prior written consent

  • Use of materials is limited to informational and non-commercial purposes

5. Service Engagement and Contracts

  • Detailed scope, deliverables, timelines, and fees are defined in separate agreements

  • These Terms do not replace formal consultancy contracts

  • In case of conflict, signed agreements take precedence

Processing Activity

Enquiry forms
Consultancy delivery
Client communication
Website analytics
Regulatory compliance

​

Purpose

Respond to requests

Service execution

Relationship management

Performance optimization

Legal obligations

​

Legal Basis

Consent

Contractual necessity

Legitimate interest

Consent

Legal requirement

6. Fees and Payments

  • Fees for services are agreed upon prior to engagement

  • Payment terms, schedules, and methods are defined in contracts or invoices

  • Late payments may result in suspension of services

7. Limitation of Liability

To the maximum extent permitted under UAE law:

  • The Company shall not be liable for indirect, incidental, or consequential damages

  • We do not guarantee specific business outcomes, certifications, or results

  • Liability is limited to the amount paid for the relevant service

8. Professional Disclaimer

All consulting services are based on industry standards, frameworks, and professional expertise.

  • Implementation outcomes depend on client cooperation, internal systems, and external factors

  • Clients are responsible for final business decisions and regulatory compliance

9. Confidentiality

We maintain strict confidentiality of client information:

  • Information shared during engagements will not be disclosed without consent

  • Exceptions apply where disclosure is required by UAE law or regulatory authorities

10. Data Protection

Personal data is processed in accordance with our Privacy Policy and UAE Federal Decree Law No. 45 of 2021 (PDPL).

Users are responsible for ensuring that any data shared with us is lawful and authorized.

11. Third-Party Services and Links

  • The website may include links to third-party platforms

  • We are not responsible for third-party content, services, or policies

12. Website Availability

  • We aim to maintain uninterrupted website access

  • We do not guarantee that the website will always be available, secure, or error-free

13. Termination

We reserve the right to:

  • Suspend or terminate access to the website or services

  • Refuse service in cases of breach of these Terms

14. Force Majeure

We are not liable for failure or delay in performance caused by events beyond reasonable control, including:

  • Natural disasters

  • Government actions

  • System failures or cyber incidents

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

Any disputes arising shall be subject to the jurisdiction of the courts of the UAE.

16. Dispute Resolution

Where possible, disputes shall be resolved through:

  1. Good faith negotiation

  2. Mediation

  3. UAE courts as a final recourse

17. Amendments

We reserve the right to update these Terms at any time. Updated versions will be published on this page with the revised effective date.

18. Entire Agreement

These Terms, along with any signed agreements and policies, constitute the entire understanding between the user and the Company.

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